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Exchange & Returns

 Before you decide to return/exchange an item, you must have and send a request to us by sending us an email to: returns@guitarsconnection.com or simply fill in the form by clicking here to make a request of Return.

If you believe you've received a defective product, contact our support team and we'll respond quickly with assistance or to provide you with a return authorization (RA) number. If we determine the unit failed under warranty within 30 days of purchase we will cover shipping costs within the U.S. to replace the unit for you.


Return Policy:

If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price or exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

If we identify that the damage has been our fault, UPS or the factory. In cases where you are not happy of the color or any other reason we offer exchange within 7 days after the date which you have received the item. In this case, we will charge freight one way to exchange the item. In the case of full refund due to any reason, within 7 days we offer full refund less freight to send the item back and freight that we incurred to send the item to you and 15% restocking fee. The 15% restocking fee will cover our fees of credit card charges, reboxing the item and inspecting it or clearning for resale. We can fax or email the return UPS label once you have received your RA. We have the right to ask for pictures of the damaged product.


Non-returnable Items:

While we maintain our best to give you the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:

  • Special orders
  • Sheet Music
  • Oversized or overweight items
  • Discontinued products, closeouts, and used products
  • Cymbals
  • Tubes
  • Personal items (earphones, harmonicas, instrument mouthpieces, etc.)